Cancellation, Replacement & Refund Policy
At Pagrishop.com, we are committed to delivering premium-quality Sikh turban fabrics and accessories. Every order is carefully inspected before dispatch to ensure it meets our quality standards.
As many of our products are custom-cut, made to order, or intended for personal use, we maintain a strict Cancellation, Replacement & Refund Policy. By placing an order on Pagrishop.com, you acknowledge and agree to the terms outlined below.
1. Order Cancellation
Orders may be cancelled only before they have been processed, cut, stitched, packed, or dispatched.
Once an order has entered processing, the fabric has been cut to the requested length, stitching has begun, or the order has been dispatched, it cannot be cancelled.
To request a cancellation, please contact us as soon as possible at team@pagrishop.com with your Order Number.
2. Non-Returnable Products
Due to the nature of our products, the following items are not eligible for return, exchange, or refund:
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- Custom-cut fabrics ordered in customer-selected lengths.
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- Stitched or customised products.
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- Turbans, Patkas, Keski fabrics, and other personal-use items that have been opened, worn, tried on, washed, or used.
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- Products damaged due to improper handling or misuse after delivery.
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- Products purchased during clearance, promotional, or discounted sales, unless an incorrect or defective product has been delivered.
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- Orders placed with incorrect colour, fabric, quantity, or specifications selected by the customer.
3. Hygiene Policy
Our products are personal-wear items that come into direct contact with the head, hair, and skin.
To maintain the highest standards of hygiene and ensure every customer receives a brand-new product, we do not accept returns or exchanges of products that have been opened, worn, tried on, washed, or used.
4. Colour & Product Appearance
We make every effort to display our product colours and images as accurately as possible.
However, actual colours may vary slightly due to:
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- Mobile or computer screen settings.
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- Display brightness and colour calibration.
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- Photography and lighting conditions.
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- Acceptable manufacturing dye-lot variations.
Such variations are normal and do not constitute a manufacturing defect. Therefore, colour differences resulting from display settings or lighting conditions are not eligible for replacement or refund.
5. Damaged, Defective or Incorrect Products
If you receive:
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- A product with a manufacturing defect
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- A product substantially different from what you ordered,
please contact us within 48 hours of delivery by emailing team@pagrishop.com.
To help us investigate your claim, please include:
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- Your Order Number.
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- A brief description of the issue.
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- Clear photographs of the product.
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- Photographs of the outer packaging.
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- An unboxing video (strongly recommended).
Our support team will review the information provided and may request additional details if required.
If your claim is verified as genuine, Pagrishop will provide a replacement for the affected product, subject to stock availability. If the same product is unavailable, we may provide a similar or equivalent product of equal value.
Pagrishop reserves the right to reject claims where:
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- The product has been used, washed, altered, or damaged after delivery.
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- The issue is reported after the specified reporting period.
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- Sufficient evidence is not provided to verify the claim.
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- The claim relates solely to minor colour variations caused by screen settings, lighting conditions, or acceptable manufacturing variations.
6. No Refund Policy
Pagrishop does not offer refunds on any order.
Approved claims relating to damaged, defective, or incorrectly supplied products will be resolved only through replacement, in accordance with this policy.
7. Contact Us
If you have any questions regarding this policy or need assistance with your order, please contact us:
Email: team@pagrishop.com
Our team is committed to providing prompt assistance and resolving genuine product-related concerns while maintaining the quality, hygiene, and service standards expected by our customers.
